However, the replacement devices sent to us in January - the third Laptop 3 and second Pro 7 - worked flawlessly. The second Surface Laptop 3 that Microsoft sent us also had BSoD issues. It would BSoD on boot, and I was unable to restore the device. It also experienced a BSoD issue, but unlike the Laptop 3, the Pro 7 was unable to boot after the first few crashes. While waiting for a replacement to arrive, I began testing the Surface Pro 7. After resetting the device, updating drivers and even reinstalling Windows, I returned the Laptop 3 to Microsoft. I was unable to solve the problem, or even determine what caused the crashes in the first place.

The BSoDs happened repeatedly and randomly. The screen shows the error details related to the crash along with a QR code users can scan to perform diagnostics. It started with the Surface Laptop 3, which had several Blue Screens of Death (BSoD), a generic and scarier-than-it-sounds term for the blue error screen Windows displays after a crash takes down the system. Read on to find out what makes the new Surfaces laptops you should (or shouldn’t) buy, starting with the Pro 7.Īuthor’s Note: The review units that Microsoft initially sent to MobileSyrup had some significant issues, which ultimately caused the delay of this review. Further, in the shadow of what’s to come from Microsoft, it can be tough to see the value in the Pro 7 and Laptop 3.īut don’t get me wrong these are excellent computers, with some exceptions. However, there’s nothing these new devices do that drastically changes the experience from their predecessors. This time around, Microsoft made some tasteful additions that improve the overall experience of the Surface Pro and Laptop.

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